Shipping Policy

Effective Date: December 25, 2024

Thank you for choosing SaroBikeFix for your cycling needs! This shipping policy outlines the details of our shipping process, including delivery times, shipping fees, and more.

1. Shipping Information

  • Business Address:
    SaroBikeFix
    4200 Clear Valley Dr, Encino, California (CA), 91436
    Phone: (205) 337-1132
    Email: info@sarobikefix.net
    Website: https://sarobikefix.net

  • Shipping Locations:
    We currently offer shipping within the United States. We do not provide international shipping at this time.

  • Processing Time:
    All orders are processed within 1-3 business days. Orders are only processed on business days (Monday through Friday, excluding holidays).

2. Shipping Methods and Delivery Times

We provide a range of shipping options to meet your needs. Estimated delivery times are as follows:

  • Standard Shipping:
    Delivery time: 5-7 business days
    Shipping cost: Calculated at checkout based on location and weight of the order.

  • Expedited Shipping:
    Delivery time: 2-3 business days
    Shipping cost: Calculated at checkout based on location and weight of the order.

  • Next-Day Shipping:
    Delivery time: 1 business day
    Shipping cost: Calculated at checkout based on location and weight of the order.

Note: Delivery times are estimates and may vary depending on factors such as weather, holidays, and shipping carrier delays.

3. Shipping Fees

Shipping fees are calculated at checkout based on the weight of your order and the shipping destination. You will see the total shipping cost before completing your order.

Free Shipping:
We offer free standard shipping for orders over $50 within the United States.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier’s website.

If you do not receive tracking information or have trouble tracking your package, please contact our customer service team at info@sarobikefix.net.

5. Shipping Delays

We strive to ensure timely delivery, but please be aware that external factors like weather conditions, holidays, or carrier issues may cause delays. SaroBikeFix is not responsible for delays caused by third-party carriers.

6. Missing or Damaged Items

If your order is missing items or arrives damaged, please contact us immediately at info@sarobikefix.net with your order number and photos of the damaged items. We will assist you in resolving the issue and either replace the items or issue a refund.

7. Incorrect Shipping Information

Please ensure that the shipping address you provide is accurate. If an order is returned due to an incorrect or incomplete address, we will contact you to arrange for reshipment at your expense.

8. Return Shipping

If you need to return a product, please refer to our Refund and Returns Policy. In general, customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

9. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

SaroBikeFix
4200 Clear Valley Dr, Encino, California (CA), 91436
Phone: (205) 337-1132
Email: info@sarobikefix.net
Website: https://sarobikefix.net