Refund and Returns Policy

Effective Date: December 25, 2024

At SaroBikeFix, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.

1. Return Eligibility

You may return an item within 30 days from the date of purchase if it meets the following conditions:

  • The item is unused, undamaged, and in its original packaging.
  • The item is not a final sale, customized, or perishable product.
  • Proof of purchase (receipt or order confirmation) is required for returns.

If your item meets these conditions, we will process your return and offer a refund or exchange as per your preference.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom-built or personalized products.
  • Gift cards and digital downloads.
  • Any product marked as “final sale.”

Please review the product descriptions carefully before making your purchase to ensure it is eligible for return.

3. Return Process

To initiate a return:

  1. Contact our customer service team at info@sarobikefix.net within 30 days of receiving your order.
  2. Provide your order number and the item(s) you wish to return.
  3. Our customer service team will provide you with return instructions and a return authorization number if applicable.
  4. Ship the items back to us using a trackable shipping method to the following address:

SaroBikeFix
4200 Clear Valley Dr, Encino, California (CA), 91436

Please note that return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to the original payment method within 5-7 business days.

  • Refund Method: Refunds will be issued to the original payment method used at checkout (credit card, PayPal, etc.).
  • Partial Refunds: We may issue partial refunds in cases where the returned item shows signs of wear, damage, or missing parts.

5. Exchanges

If you would like to exchange an item for another size, color, or model, please follow the return process above and make a new purchase for the desired item. Exchanges are processed as returns and new purchases.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@sarobikefix.net. We will offer a replacement or refund for defective products, and we will cover the return shipping cost.

7. Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account or credit card statement for the refund.
  2. If you’ve done this and still haven’t received your refund, please contact your payment provider. It may take some time before your refund is officially posted.
  3. If you’ve followed the above steps and still haven’t received your refund, please contact us at info@sarobikefix.net.

8. Changes to This Policy

We reserve the right to update or change our Refund and Returns Policy at any time. If we make significant changes, we will notify you by posting a prominent notice on our website. Please review this policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

SaroBikeFix
4200 Clear Valley Dr, Encino, California (CA), 91436
Phone: (205) 337-1132
Email: info@sarobikefix.net
Website: https://sarobikefix.net